Lender-Placed Insurance (LPI) Programs

The web-based option allows you to manually order policies from our exclusive AutoPilot® client portal. AutoPilot gives your institution the ability to monitor your lender-placed program in real-time. Claims submissions can be easily completed within a single, online form via the AutoPilot portal.  

SWBC's fully outsourced lender-placed insurance program offers a compliant solution executed by our skilled risk management team. 

We'll handle the entire process by receiving electronic data from hundreds of insurance carriers and aggregators, to receiving and processing mail, handling calls, lettering, flood, escrow payments, and customer care.  

Your borrowers benefit from self-service features including:

• IMCovered.com—a co-branded insurance status verification website
• Ask Emily—a virtual agent who can answer thousands of your customer's questions
• Interactive Voice Response (IVR)—allowing customers to easily check their insurance status
• LossTrak®—web-based and mobile friendly tool customers can use to understand, process, and check claim or disbursement status without talking to a customer service representative. 

With full outsourced lender-placed insurance, you manage your program with our AutoPilot client portal. Through quick-glance graphs and in-depth reporting, you can easily monitor performance.   

When partnering with SWBC, you benefit by working with a financial services provider whose products and experience in payments and collections offers you the complete loan servicing package. SWBC offers payment solutions to assist your customers in making convenient payments through multiple channels. Through collection services, we are available to help you with overflow collection needs. 

With automated placement, lenders provided a data file of properties requiring placement. Then, our team will then send out compliant letters where exposures are identified and places the policies on each property.